Service Coordinator - Commercial HVAC - Salt Lake City
About The Position
Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025! Daikin Applied is seeking a Service Coordinator for our newest Service Center in Salt Lake City. You will have the ability to make an impact and shape your career with a company that is passionate about growth. The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor! Location: In office; Salt Lake City What you will do: Work with a Technician Supervisor, Operations, and Service Center Manager in scheduling and dispatching of technicians for jobs (startups/repairs, warranty, maintenance) Handle customer inquiries and route questions of technical nature to the appropriate resource Track time and attendance for technicians Coordinate job startups and maintain communication with the customer regarding scheduling for the startup and follow-up on jobs in progress/completed Invoice and bill customers Assist in performing local office AP/AR functions and follow up with customer to ensure payment has been received Coordinate warranty administration process, parts orders, and track shipments Answer telephones and greet customers while maintaining professional and courteous customer contact Assist new hires in the completion of their new hire paperwork, complete employer required sections of forms (I-9) and ensure that it is sent to Human Resources on the new employee’s first day of employment Maintain OSHA logs Enter all information and maintain information into Enterprise Resource System. This includes work orders, new customer information, and technician hours for billing purposes Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job Responsible for gathering local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources
Requirements
- High School Diploma or GED
- 2+ years of related experience, preferably in mechanical, electrical, or plumbing service field
- Proficient knowledge of Microsoft Office Suite
Nice To Haves
- Bachelor’s degree may be considered in lieu of work experience
- Experience working with HVAC Technicians (preferred)
- Experience with Astea and/or any other service tracking software
Responsibilities
- Work with a Technician Supervisor, Operations, and Service Center Manager in scheduling and dispatching of technicians for jobs (startups/repairs, warranty, maintenance)
- Handle customer inquiries and route questions of technical nature to the appropriate resource
- Track time and attendance for technicians
- Coordinate job startups and maintain communication with the customer regarding scheduling for the startup and follow-up on jobs in progress/completed
- Invoice and bill customers
- Assist in performing local office AP/AR functions and follow up with customer to ensure payment has been received
- Coordinate warranty administration process, parts orders, and track shipments
- Answer telephones and greet customers while maintaining professional and courteous customer contact
- Assist new hires in the completion of their new hire paperwork, complete employer required sections of forms (I-9) and ensure that it is sent to Human Resources on the new employee’s first day of employment
- Maintain OSHA logs
- Enter all information and maintain information into Enterprise Resource System. This includes work orders, new customer information, and technician hours for billing purposes
- Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job
- Responsible for gathering local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources
Benefits
- Multiple medical insurance plan options + dental and vision insurance.
- 401K retirement plan with employer match.
- Paid time off and company paid holidays.
- Paid sick time in accordance with the federal, state, and local law.
- Tuition Reimbursement after 6 months of continuous service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
