Enterprise Fulfillment Coordinator - Salt Lake City, UT

Packsize • Salt Lake City, UT

8d • $65,000 - $75,000 • Onsite

About The Position

Enterprise Fulfillment Coordinator - Salt Lake City, UT About Packsize Packsize is an automation company that enables more efficient and sustainable packaging process flows from packing to unboxing. We’re propelling our customers and the industry forward, always looking to innovate and improve. Because, to us, packaging is about much more than a box, it’s about delivering what’s right, for our customers, for their customers and our planet. About the Role We are looking for the next awesome member of the Customer Operations Team. This role is a key part of an extraordinary team delivering customer WOW each day! This role will specialize in the enterprise-level customer experience ensuring that these critical customers are taken care of from PO to delivery. This role will be the main order fulfillment resource for our enterprise customers to ensure that all service level agreements are met.

Requirements

• Experience in customer service, supply chain, procurement, or logistics coordinator, or similar is preferred.
• Bachelor’s Degree preferred, or equivalent combination of education, training, and experience.
• Exceptional Customer Service experience and skill set.
• Excellent written/verbal communication and organizational skills.
• Strong attention to detail.
• Able to prioritize responsibilities and multi-task.
• Must be willing to work in a team atmosphere

Nice To Haves

• Experience in packaging/manufacturing/transportation/supply chain is a plus.
• Knowledge of Microsoft Office, Google Suite, ERP/CRM/TMS systems (SAP, Salesforce, BluJay), and BI Tools/Reporting.
• Proficient with Microsoft Excel (lookups, array formulas, pivot tables, VBA, etc.)
• Ability to learn new software programs and processes with ease.

Responsibilities

• Customer Service Place primary focus on delivering superior customer service as a member of the Customer Operations team. The best candidate will strive to build and maintain relationships with internal and external customers, own the role of providing customer wow, troubleshoot customer issues and resolve completely, obtain product knowledge (during training) to ensure the information provided to customers is accurate.
• Order Processing - Process orders and follow through until confirmed delivery. Experience in the PO/SO fulfillment cycle is preferred, but can also be trained.
• Vendor Management Daily interaction with vendors and suppliers in a third-party or drop-ship scenario including order confirmations, handling delays, date changes, expedite requests, and quality issues.
• Inventory Management The best candidate will understand inventory and warehouse management concepts, and be able to monitor inventory levels to ensure service level agreements are always achievable.
• Logistics A working knowledge of transportation and logistics processes will be an advantage in this role. This position will require daily tracking of orders shipped to enterprise customers via parcel, LTL/FTL, and containers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees