Service Coordination Specialist

CHA Careers•Chicago, IL

2d•Hybrid

About The Position

The Service Coordination Specialist‐FamilyWorks serves as the primary point of contact for assigned properties. Responsible for ensuring that the FamilyWorks program is executed with the highest quality and efficiency. Under the supervision of a Manager, the Service Coordination Specialist is responsible for assessing residents’ needs, making resources and information available, providing linkages to needed services to Chicago Housing Authority’s contracted Service Providers and programs.

Requirements

This position requires a minimum of a bachelor’s degree in related field or related experience or a combination of education and 3-5 years of related experience.
The position requires familiarity with Microsoft Office Suite (e.g., Word, Power Point and Excel) and the ability to work extensively with spreadsheets and other sources of large amounts of data and internal data systems.
Requires work in the field with external partners and residents; a valid Driver's License is required.
Must possess good verbal and written skills, excellent interpersonal communication, and customer relation skills, be energetic, focused, and able to handle and prioritize multiple tasks and meet deadlines.

Nice To Haves

Bilingual candidates are a plus.

Responsibilities

Serves as point of contact for residents at assigned properties.
Attends meetings as directed to support housing activity within CHA.
Follows CHA guidelines for outreach and engagement for identified sites.
Works collaboratively with internal and external stakeholders and contractors (e.g. Portfolio Managers, Occupancy, Development, HCV, Legal, Resident Leadership, and Property Management companies).
Directly delivers or creates opportunities for activities for CHA residents & linkages to FamilyWorks contracted agencies.
Responsible for tracking referrals & resident’s participation in CMTS.
Regularly identifies program issues to Division leadership and makes recommendations and implements procedural and program changes accordingly.
Supports the Family Community Ambassador program in family developments.
Monitors assigned summer food sites.
Surveys the resident population to identify priority of needs and solicit resident input on service preferences. Assist residents and property operations staff in understanding those needs.
Establish and maintain partnerships with relevant organizations and individuals, with an emphasis on providing on‐site services to residents and the community.
Implement priority programs and essential activities through partnerships with other community based service providers/organizations. When other service organizations are not available, may deliver direct services.
Collect required data for all programming offered, record data in the database (Salesforce) and submit reports in an accurate and timely manner. Maintain all reporting requirements set by funding and/or governmental agencies.
Report child, dependent adult and elder abuse and neglect according to State law. Obtain appropriate releases to interact with others on behalf of the resident. Maintain confidentiality appropriately.
Work with property staff, families, and community agencies to identify and address resident problems before reaching a crisis state.
Be an active member of the site team, working collaboratively with the property manager and other site staff to meet property needs and resolve resident problems.
Plan and coordinate recreational, cultural, and social activities in coordination with property operations staff and residents, as needed.
Develop and maintain a comprehensive list of available community resources (employment, education, social service agencies, etc.) for residents.
Attends all staff meetings, training sessions, and other appropriate meetings and conferences as required.
This position requires working hours outside of CHA's established hours of 8:30a‐5p Monday‐Friday as needed or assigned.
May be asked to handle tasks outside of job description to meet broader goals of CHA and Resident Services.
Performs all other duties and projects as assigned.

Benefits

Vacation, Sick and Personal, competitive PTO package
Medical (HMO, PPO, and No employee cost High-Deductible PPO) Dental, Vision, and Life Insurance
Short-Term and Long-Term Disability Insurance
Long-Term Care Insurance
Pet Insurance
Parking Transit
Prepaid Legal Services
Brightstar 529 College Savings Plan
Identity Theft Protection
Hospital Indemnity Insurance
Voluntary Critical Illness Insurance
Deferred Compensation Plan: Empower 457/401(a) with a 3% employer match
Pension Plan: CHA makes contributions on behalf of the employee, along with the employee's 3% contribution; 100% vesting occurs after 6 years of continuous employment or opt-out of CHA's Retirement Plan and continues to participate in the Municipal Employees Annuity and Benefit Fund of Chicago