Service Contracts Manager

LiftOne•Charlotte, NC

21h

About The Position

We’re looking for a hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential. We offer great benefits, competitive salaries and opportunities for advancement to all our employees. Be a part of the essential work we do at LiftOne and make a difference for our customers, our community and our company. Learn more about what it means to become a team member with LiftOne. Summary We are looking for a Service Contracts Manager to help us capture the full value of our customer relationships. This is a newly created role designed to build structure around a high-margin revenue line with significant room for growth. This role owns the service contract offering end-to-end — including tier design, pricing strategy, sales enablement, and renewal execution. You will partner closely with sales, service, and operations while reporting to the Director of Continuous Improvement. This is an ideal role for someone who has experience selling or structuring service agreements, enjoys building process as much as working deals, and wants a role where their impact is visible from day one. Typical work hours are standard business hours, with occasional travel or time in the field to support sales calls and customer interactions. We offer a competitive benefits package including medical, dental, vision, retirement savings, and paid time off.

Requirements

3-7 years of B2B sales or account management experience in capital equipment, industrial services, or a closely related field
Direct experience selling service agreements, maintenance contracts, or recurring-revenue products is strongly preferred
Has designed or restructured a product offering, pricing model, or sales process -- not just sold from an existing playbook
Comfortable working as an individual contributor; there is no team to delegate to
Proficient in CRM systems (e.g., Salesforce or equivalent) for pipeline management, opportunity tracking, and customer insights
Strong proficiency in Microsoft Excel, including data analysis, modeling, and pricing tools (e.g., pivot tables, formulas)
Proficient in Microsoft PowerPoint and Word for development of sales materials, proposals, and training content

Nice To Haves

Forklift or material handling industry familiarity is a plus, not a requirement
Bachelor's degree in Business, Sales, Marketing, or a related field preferred — or equivalent work experience
Experience working within or alongside a continuous improvement or operations function is a plus
Experience with ERP systems (e.g., SAP or similar) to access customer, equipment, and contract data
Experience using data visualization or reporting tools (e.g., Power BI or similar) preferred
Ability to quickly learn and navigate internal systems to build contract tracking, reporting, and workflow processes

Responsibilities

Evaluate and redesign service contract offerings, including tier structure, coverage, and pricing models
Develop scalable pricing tools based on equipment profile, usage, and customer risk to enable efficient quoting
Create standardized proposal templates and objection-handling frameworks to improve sales effectiveness
Train and equip sales representatives to consistently position and attach service contracts in equipment sales
Provide direct sales support on complex opportunities, including large fleets and strategic accounts
Build and manage a prioritized pipeline of contract opportunities across uncontracted and existing accounts
Own and execute the contract renewal process, ensuring proactive engagement and high retention rates
Establish and maintain systems for contract tracking, fleet coverage visibility, and renewal workflows
Monitor performance metrics (pipeline, attach rate, renewals, revenue) and identify process improvements to drive growth
Other duties as assigned.