Service Contracts Manager

ABB•Richmond, VA

7d•Remote

About The Position

At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Country Service Manager __ Your role and responsibilities In this role, you will have the opportunity to lead contract management services for local business/product group/country, adhering to directives, instructions, and procedures. Each day, you will ensure execution of contract management activities in line with the contract management framework. You will also showcase your expertise by supporting the creation, review, and implementation of the overall service start. ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions. The work model for the role is: Remote #LI-Remote} Your role and responsibilities: Ensuring that service agreement commitments are in line with customer expectations. Working with the customer (while on-site) to identify opportunities for improving the customers’ operations and eliminating pain points. Supporting preparation of tenders through providing input on possible service selection to meet customer requirements, in accordance with the operational capabilities of the respective service unit. Driving team and process performance for contract services, providing feedback on Key Performance Indicators (KPI) achievements and routing customer feedback effectively. What's in it for you We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected] . Resumes and applications will not be accepted in this manner.

Requirements

Bachelor's degree in Business Administration, Engineering, Supply Chain Management, Operations Management, or related field preferred with a minimum of 4 years of professional experience in service contract management, operations management, or field service delivery OR Associates degree with a minimum of 6 years of professional experience in service contract management, operations management, or field service delivery OR High School diploma/GED and equivalent work and/or military experience with a minimum of 8 years of professional experience in service contract management, operations management, or field service delivery required
Experience with contract management software and enterprise resource planning (ERP) systems
Demonstrated competency in spare parts forecasting and inventory logistics management
Proven experience with financial analysis, KPI tracking, and contract revenue optimization
Experience conducting regular customer performance reviews and supporting contract renewals
Experience in industrial services, equipment maintenance contracts, or technical field operations within manufacturing or energy sectors
Candidates must already have work authorization that would permit them to work for ABB in the US.

Responsibilities

Ensuring that service agreement commitments are in line with customer expectations.
Working with the customer (while on-site) to identify opportunities for improving the customers’ operations and eliminating pain points.
Supporting preparation of tenders through providing input on possible service selection to meet customer requirements, in accordance with the operational capabilities of the respective service unit.
Driving team and process performance for contract services, providing feedback on Key Performance Indicators (KPI) achievements and routing customer feedback effectively.

Benefits

Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
Retirement
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays.
Vacation is provided based on years of service for hourly and non-exempt positions.
Salaried exempt positions are provided vacation under a permissive time away policy.