Service Contract Team Representative

SYSTEL BUSINESS EQUIPMENT•Fayetteville, NC

About The Position

The Team Representative for the Service Contract Team is responsible for supporting the accurate setup, maintenance, and billing of customer service contracts. This role ensures billing aligns with contractual terms and supports overall operational efficiency through detailed data entry, contract monitoring, and cross-department collaboration.

Requirements

Strong attention to detail and accuracy in interpreting and entering contract data
Proficient in Microsoft Office, especially Excel
Strong communication and organizational skills
Ability to manage multiple contracts simultaneously and meet deadlines

Nice To Haves

Experience in billing, contract administration, or data entry preferred
Familiarity with ERP or billing systems is a plus

Responsibilities

Enter and maintain service contract details in the billing system
Ensure contract terms are accurately reflected, including start/end dates, rates, and service levels
Monitor billing schedules and initiate contract billing cycles as required
Resolve billing issues related to contract discrepancies, pricing errors, or missing data
Work with internal departments to verify contract changes and adjustments
Assist with contract audits to confirm system accuracy and compliance
Respond to internal inquiries related to service contract billing
Respond to customer inquiries related to service contract billing
Maintain accurate documentation of contract records and actions taken
Participate in process improvement and team training activities
Other duties as assigned