Service Consultant
About The Position
Service Consultant Bergstrom Ford of Oshkosh At Bergstrom Automotive, we’re proud to be Wisconsin’s largest dealership, setting the standard for exceptional guest experiences. Our team is driven by innovation, integrity, and a dedication to fostering growth and success for our team members. If you’re passionate about delivering outstanding service and growing your career, Bergstrom is the place for you! At Bergstrom Automotive, we value our team members and are dedicated to providing a supportive and rewarding workplace. Here's what you can expect when you join our team: At Bergstrom Automotive, we are committed to fostering a culture where our team members thrive both personally and professionally. Join us and be a part of our dynamic, award-winning team! Join Wisconsin’s Largest and Most Award-Winning Automotive Group! Bergstrom Automotive, established in 1982 in Neenah, Wisconsin, has grown to become Wisconsin’s largest automotive group and a top 50 dealer in the United States. With over 2,300 team members across 40 dealerships representing 36 brands in Green Bay, Kaukauna, Appleton, Manitowoc, Neenah, Oshkosh, Madison, and Middleton, we are proud to deliver exceptional guest experiences every day. Our team has been consistently recognized by Automotive News as the top dealership group to work for in Wisconsin and one of the best in the United States. We’ve also earned accolades such as Glassdoor’s “Best Places to Work” award and honors from the Better Business Bureau and Time Magazine. At Bergstrom Automotive, we are deeply committed to giving back to our communities, supporting local organizations such as Make-a-Wish, United Way, and Breast Cancer Research at the Medical College of Wisconsin. Join us and be part of a team dedicated to excellence, integrity, and making a difference both on and off the lot!
Requirements
- Previous experience in automotive service consulting or a related field is preferred.
- Strong understanding of automotive services, repairs, and maintenance. Familiarity with various makes and models.
- Excellent communication and interpersonal skills. Ability to build rapport with guests and provide a high level of service.
- Strong attention to detail and the ability to manage multiple tasks simultaneously.
- Proficiency with service management software and other relevant computer systems.
- High school diploma or equivalent required.
Nice To Haves
- Additional certification in automotive technology or service management is a plus.
Responsibilities
- Greet guests warmly and assist with their service needs, providing clear and accurate information.
- Schedule and manage service appointments, ensuring timely and efficient service delivery.
- Keep guests informed about the status of their vehicle service, including any additional repairs needed.
- Recommend additional services and products that enhance the guest’s experience and vehicle performance.
- Address and resolve guest concerns or issues in a professional and timely manner.
- Maintain detailed records of guest interactions, vehicle service history, and any special requests.
- Work closely with technicians, parts consultants, and other team members to ensure guest satisfaction.
Benefits
- Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for full-time team members)
- Two weeks of PTO starting on your first day (for full-time team members)
- Save on vehicles, service, and parts
- 401(k) plan with company match (for full-time team members)
- Paid holidays (for full-time team members)
- Wellness Program
- Free Team Member Clinic
- Access to a Free Health Coach
- Employee Assistance Program
- Employee Referral Program
- Ongoing training and opportunities for growth and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
