Service Consultant

WECU • Mount Vernon, WA

6d • $21 - $28 • Onsite

About The Position

WECU is seeking a Service Consultant (Teller) to join our Mount Vernon Financial Center located in Mount Vernon, WA. This individual will strive to make a meaningful difference in member’s lives as defined by WECU’s mission and vision. This position is responsible for processing a wide variety of member transactions, while consistently referring members for other financial services.

Requirements

• High school diploma or general education degree (GED) required. Related experience in a similar role at a financial institution preferred or 1 year customer facing sales experience.

Nice To Haves

• Relevant training and/or lending experience in a credit union, bank, or other financial institution preferred.
• Bi-lingual Spanish a plus.

Responsibilities

• Assess member needs: Engage in meaningful conversations to understand member goals and recommend tailored product solutions to meet their needs.
• Achieve sales targets: Through adherence to WECU’s sales strategy, consistently meet individual and team sales goals and track referral activity. Prioritize "Selling through Service" to drive product adoption and long-term relationships.
• Build trust and engagement: Follow up with members to ensure satisfaction, address any additional needs, and maintain ongoing communication to position WECU as their first choice for future financial products and services.
• Maintain product knowledge: Continuously enhance expertise in all WECU products and services and actively assist members in obtaining and using them.
• Demonstrate core values: Show unwavering dedication to WECU’s Core Values and Organizational Behaviors including ‘Show Up to Serve’ by bringing enthusiasm to the role and treating each person professionally, with warmth, courtesy, timeliness and respect.
• Provide exceptional service: To achieve NPS member loyalty goals, offer personalized advice, clear explanations and accurate service, ensuring members understand the value of WECU and how our products and services fit into their financial plans.
• Resolve member concerns: Address issues with action and effectiveness, ensuring a positive experience and a continued trusted relationship.
• Process a wide variety of financial transactions including but not limited to deposits, withdrawals, transfers, loan payments and wire transfers.
• Able to handle cash transactions quickly and accurately.
• Process Safe Deposit Box entries.
• Manage attendance and schedule availability to support branch needs.
• Perform other member service functions as needed and assist others to complete tasks and work assignments.
• Perform other duties as assigned.
• Understand and comply with branch security procedures at all times.
• Employ sound judgment, maintaining knowledge of and adhering to all accuracy standards described in internal and external policies and procedures.
• Follow WECU’s policies and all applicable laws and regulations.

Benefits

• WECU provides a comprehensive benefits package that includes robust medical, dental, and vision benefits with low employee premiums, 401(k) retirement plan with an 8% annual contribution from WECU, bonus plan, two or more weeks of vacation, up to 11 paid holidays, paid life and disability insurance, annual wellness benefit, loan discounts, professional development, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED