GM-Experienced Service Consultant / Service Advisor
About The Position
At Scenic Chevrolet, our service department is built on trust, transparency, and teamwork. We’re looking for an experienced Service Consultant/Advisor with GM experience who takes pride in delivering an exceptional customer experience while maximizing service opportunities. If you know GM processes, value a strong shop flow, and want to work where your expertise is rewarded, this is the opportunity for you! What You’ll Do Serve as the primary point of contact for service customers from write-up to delivery Accurately document customer concerns and recommend services using GM guidelines Communicate clearly and professionally with customers, technicians, and management Review multi-point inspections and present maintenance and repair options confidently Manage repair orders efficiently to maximize customer satisfaction and throughput Follow up with customers to ensure a positive service experience and build loyalty What Success Looks Like Consistent CSI performance and repeat customer relationships Accurate, well-documented repair orders with minimal rework Strong service sales driven by trust and clear communication Seamless collaboration with technicians and service leadership
Requirements
- Previous Service Advisor/Consultant experience
- GM dealership experience strongly preferred
- Working knowledge of GM service processes, maintenance schedules, and warranty
- Strong communication, organization, and time-management skills
- Professional appearance and customer-first mindset
- Valid driver’s license and clean driving record
Nice To Haves
- Experience with GM systems (Dealertrack DMS, GlobalConnect, Dealerlogix, etc.)
- Proven track record of meeting or exceeding service sales goals
Responsibilities
- Serve as the primary point of contact for service customers from write-up to delivery
- Accurately document customer concerns and recommend services using GM guidelines
- Communicate clearly and professionally with customers, technicians, and management
- Review multi-point inspections and present maintenance and repair options confidently
- Manage repair orders efficiently to maximize customer satisfaction and throughput
- Follow up with customers to ensure a positive service experience and build loyalty
Benefits
- Competitive pay with strong earning potential (salary + commission structure)
- Medical, dental, vision, and 401(k) benefits
- Paid training and ongoing professional development
- Stable, well-established dealership with steady service volume
- Supportive leadership and a team-oriented service department
- Opportunities for long-term career growth within the dealership
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
