Service Concierge

Penske Automotive Group • Santa Ana, CA

19d • $17 - $20 • Onsite

About The Position

Crevier BMW, a Penske Automotive Group dealership, is looking for a knowledgeable and friendly Service Concierge to join our dealership team and deliver extraordinary customer experiences. JOIN OUR TEAM At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team. Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a Service Concierge, you will support the service department by assisting customers with courtesy loaner and rental vehicles, as well as processing payments in a timely, friendly, and professional manner. Pay for this position is $17 - $20 per hour.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Strong mathematical and analytical skills relevant to calculating, processing, and reconciling customer invoices, payments, and dealership deposits.
• Prompt assistance to customers with courtesy, accuracy, and professionalism.
• Excellent communication skills, both oral and written, with the ability to effectively communicate via face-to-face and by phone
• Excellent customer services skills
• Computer proficiency
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimal without digital support
• Ability to compute rate, ratio, and percentages
• Ability to calculate figures and amounts such as discounts, interest, commissions
• Ability to understand and follow work rules and procedure
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to interact well with others
• Exceptional attention to detail
• Works well in a team environment
• Able to work with a diverse group of people
• High School Diploma or equivalent; and six months or more related experience and/or training; or equivalent combination of education and experience.

Nice To Haves

• High School Diploma or equivalent; one to two year's related experience and/or training; or equivalent combination of education and experience, previous experience in a position that involves handling cash is preferred

Responsibilities

• Ensure our customers have a world-class service experience--greet customers in a professional and friendly manner, assist in maintaining the loaner vehicle inventory, and process service payments efficiently and accurately.
• Ensure loaner and rental vehicles are checked out and returned according to company, third party, and manufacturer policies. Maintain proper documentation and monitor vehicle condition and availability.
• Establish and maintain good working relationships with all dealership departments to ensure a smooth customer experience from arrival to departure.
• Accurately receive and record cash, check, and credit card payments, issue refunds as directed, reconcile and deposit funds, and file all associated paperwork. Charge appropriately for any damage, tickets, or tolls associated with loaner vehicles, and ensure compliance with local, state, and federal requirements.

Benefits

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED