Service Concierge

Myers Auto Group•West Palm Beach, FL

5d•$17

About The Position

Jaguar Palm Beach is looking for a Service Concierge to join our ever-growing teaml The concierge is the single point of contact for clients to address sales and service inquiries and concerns. We are looking for someone with a positive attitude that takes pleasure in working with customers.

Requirements

At least 1 year of concierge/ receptionist/some cashier experience.
Customer service experience

Responsibilities

Level of client service with focus on building relationship of trust, empathy, and enthusiasm with each owner
Responsible for handling inbound client calls regarding sales and service inquiries or concerns in
Act as a liaison between clients and dealerships, providing excellent service to all parties by building rapport and anticipating requests and questions.
Return all voice mail and email messages promptly, and follow-up with clients and dealers at the time expected.
Be understanding of the client's communication preferences, style, and time.
Responsible for following up on issues or concerns to the point of escalation or resolution.
Must be able to interact with all internal and external departments and contacts.
May require evening and weekend working hours.
Back up cashier
Additional duties as assigned.