Service Communications Advisor

Bold MK•Charlotte, NC

11d

About The Position

We are seeking a dynamic and dedicated Service Communications Advisor to join our team. In this pivotal role, you will be responsible for developing and implementing effective communication strategies that enhance our service delivery to clients and stakeholders. Your expertise will be instrumental in crafting messages that resonate with diverse audiences, ensuring they are well-informed about our services and initiatives

Requirements

Bachelor's degree in Communications, Public Relations, Marketing, or a related field.
Proven experience in communications, preferably within a service-oriented environment.
Exceptional written and verbal communication skills, with a strong eye for detail.
Ability to interpret and distill complex information into clear and engaging content.
Strong analytical skills to assess communication effectiveness and drive improvements.
Familiarity with digital communication tools and platforms, including social media and email marketing.

Responsibilities

Develop and implement communication strategies to enhance service delivery and client engagement.
Create compelling communication materials, including newsletters, bulletins, and website content.
Conduct needs assessments to identify communication gaps and opportunities for improvement.
Collaborate with cross-functional teams to gather information and insights for effective messaging.
Ensure all communication is clear, consistent, and aligns with organizational goals and branding.