Service Clerk / Store Administration - Bloomfield

Grossenburg Implement•Bloomfield, NE

About The Position

Assists the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Answers customer inquiries about service work and generates repair quotes. Prepares and manages work orders to ensure technicians have work in front of them. Performs a full range of administrative support duties for a dealership location. Directs phone calls received at the location to the appropriate dealership personnel.

Requirements

Experience working in a service department
Experience with basic accounting practices
Experience with basic computer functions
Experience working cooperatively in a team environment
Experience communicating effectively
Solid clerical expertise
General accounting knowledge
Strong people and communication skills
Excellent organizational skills
Ability to use standard desktop load applications such as Microsoft Office
High School Diploma, GED, or equivalent experience required

Nice To Haves

Associates degree preferred

Responsibilities

Fields internal and external customer inquiries to the Service Department
Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
Updates customer profiles using equipment, hours, or other information from the customer work order
Maintains service accessories and supplies and prepares replacement orders
May prepare Service Technician labor performance, productivity, and efficiency reports
May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
May participate in Service EDUCATE Training programs required for the development of skills and knowledge
Maintains a clean work area and performs work in a neat and orderly fashion
Follows all safety rules and regulations in performing work assignments
Maintains knowledge of John Deere and competitive products
Receives visitors and telephone calls ensuring these individuals are directed to the proper parties within the dealership
Prepares bank deposits and balances cash receipts
Records standard accounts payable and accounts receivable entries on a daily and monthly basis
Maintains accounts payable or accounts receivable records
Reviews purchase orders ensuring information is accurate and submits supporting paperwork to the Accounting Department
Distributes mail and maintains dealership files
Drafts and types standard letters and memoranda as requested and prepares documents for distribution
Provides administrative support to the sales, parts, and service departments at that location
May order office supplies for the store location