Customer Service Dept - Service Clerk (Claims Processing)

Champion Homes • Topeka, IN

18h

About The Position

Aid service department with specific c laims processing by performing the following tasks: Essential Duties and Responsibilities include the following. Other duties may be assigned.

Requirements

• High School degree or G.E.D. - or six months to one-year related experience and/or training; or equivalent combination of education and experience.
• To perform this job successfully, an individual must be proficient in Microsoft Office PowerPoint, Word, and Excel software. Must be able to adapt to new software when required.
• Ability to read, analyze and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
• Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
• Able to solve practical problems, apply common sense understanding to carry out simple one or two step instructions.
• Ability to deal with standardized situations with only occasional or no variables.

Responsibilities

• Create orders related to specific inspection and roof repairs
• Create and maintain electronic and paper records in regard to roofing claims
• Field Phone calls relating to roofing claim inquiries
• Assist with coordination of field service technicians and scheduling
• Performance of customer surveys for work performed
• Create, maintain, and update excel spreadsheets
• Coordinate with other intercompany departments for availability of materials
• Assist with Recruitment of field roofing professionals and general contractors
• Keeps area neat and clean

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED