Service Center Technician I

EMSAR•Billerica, MA

36d•$23 - $25•Onsite

About The Position

Equipment Management Service and Repair – EMSAR, headquartered in Austin, Texas, is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in the Healthcare, Laboratory, Self-Service Kiosk, and Critical Power sectors. EMSAR’s customer-centric model enables the Company to customize and deliver the highest quality solutions to its blue-chip and emerging client base. EMSAR’s portfolio of services includes: On-site technical field support, including maintenance & repair FDA field change orders (“recalls”) Bench repair and remanufacturing Installation Call center Contract manufacturing and logistics FDA compliance and validation Project management Training and education We are looking for a Service Center Technician I who is passionate about our core mission – to customize and deliver the best and highest quality solutions to our customers. This role will support the company's mission, vision, and values. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to assist individuals with disabilities to perform these essential functions: Provides in-house preventative maintenance, minor repairs, performance verifications, calibrations, and software/hardware upgrades on CSA supported equipment. Responsible for customer satisfaction pertaining to services provided. Responsible for following quality practices specified by CSA/EMSAR and product vendors. Reviews assigned work orders and document all facets of the work product in CSA’s Service Max software system. Provides accurate and timely reporting of service status and escalations pertaining to services. Maintains a professional appearance with regard to dress and personal appearance as well as tools and equipment. Controls and maintains all CSA assets, including tools, parts, and test equipment needed to preform work tasks. Promotes teamwork and cooperation between CSA associates and customers. Works regularly with the appropriate dispatcher for work assignments. Maintains a safe work environment, follows safety instructions/training, and utilizes appropriate safety equipment. Follows client quality requirements pertaining to services provided. Supports and applies appropriate quality system processes. Other Duties as assigned We are looking for a Service Center Technician I who is passionate about our core mission – to customize and deliver the best and highest quality solutions to our customers. This role will support the company's mission, vision, and values. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to assist individuals with disabilities to perform these essential functions: Provides in-house preventative maintenance, minor repairs, performance verifications, calibrations, and software/hardware upgrades on CSA supported equipment. Responsible for customer satisfaction pertaining to services provided. Responsible for following quality practices specified by CSA/EMSAR and product vendors. Reviews assigned work orders and document all facets of the work product in CSA’s Service Max software system. Provides accurate and timely reporting of service status and escalations pertaining to services. Maintains a professional appearance with regard to dress and personal appearance as well as tools and equipment. Controls and maintains all CSA assets, including tools, parts, and test equipment needed to preform work tasks. Promotes teamwork and cooperation between CSA associates and customers. Works regularly with the appropriate dispatcher for work assignments. Maintains a safe work environment, follows safety instructions/training, and utilizes appropriate safety equipment. Follows client quality requirements pertaining to services provided. Supports and applies appropriate quality system processes. Other Duties as assigned

Requirements

Excellent understanding of electronics and mechanical repair
Excellent troubleshooting skills
Ability to work independently and in teams
Excellent verbal and written skills
Ability to focus clearly on the customer
High School diploma or equivalent
1 year hands on experience repairing machines or electronic instruments in vacuum industry or similar area.
Or A Trade school diploma, Associates degree (or better) in mechanical or electrical systems and 6 months hands repairing machines or electronic instruments in vacuum industry or similar area.
Equivalent work experience will be considered in lieu of a degree

Responsibilities

Provides in-house preventative maintenance, minor repairs, performance verifications, calibrations, and software/hardware upgrades on CSA supported equipment.
Responsible for customer satisfaction pertaining to services provided.
Responsible for following quality practices specified by CSA/EMSAR and product vendors.
Reviews assigned work orders and document all facets of the work product in CSA’s Service Max software system.
Provides accurate and timely reporting of service status and escalations pertaining to services.
Maintains a professional appearance with regard to dress and personal appearance as well as tools and equipment.
Controls and maintains all CSA assets, including tools, parts, and test equipment needed to preform work tasks.
Promotes teamwork and cooperation between CSA associates and customers.
Works regularly with the appropriate dispatcher for work assignments.
Maintains a safe work environment, follows safety instructions/training, and utilizes appropriate safety equipment.
Follows client quality requirements pertaining to services provided.
Supports and applies appropriate quality system processes.
Other Duties as assigned