Service Center Support Specialist

University of Arkansas • Fayetteville, NC

3d

About The Position

The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center. This position will evaluate incoming work requests, ensure correct information is entered into the system, and route them appropriately for expeditious handling. This position will administer key inventory, take payments/deposits for keys, and process information for vehicle rentals. This position will also engage in proactive communications to keep customers informed of work status, outages, and upcoming maintenance activities, which may impact building operations. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Requirements

• The formal education equivalent of a high school diploma
• At least two years of experience in a specialized or related area applicable to work performed
• Knowledge of record keeping procedures
• Knowledge of the principles and practices of mathematics and statistics
• Knowledge of work-related subject area
• Knowledge of computers and software applications
• Ability to conduct research and compile data into report form
• Ability to establish and maintain filing systems
• Ability to operate standard office equipment and use of Microsoft Office
• Ability to analyze documents to determine compliance with rules, regulations, and procedures
• Ability to communicate both orally and in writing
• Ability to effectively communicate verbally in writing, not only with staff, but with deans, directors, department heads, etc.

Nice To Haves

• General office experience
• Demonstrated good customer service skills
• Familiarity with FAMIS, UA’s Computerized Maintenance Management System (CMMS)
• Familiarity with Workday
• Familiarity with Facility Management processes and organization
• Knowledge of accessibility and usability standards for digital content
• Knowledge of data analysis techniques and platforms
• Excellent written and oral communication skills

Benefits

• university contributions to health, dental, life and disability insurance
• tuition waivers for employees and their families
• 12 official holidays
• immediate leave accrual
• a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees