Center Support Specialist

ABS Kids•Gastonia, NC

1d•$18•Onsite

About The Position

ABS Kids is looking for a Center Support Specialist to join our team in Gastonia, NC. The Center Support Specialist is the first face for clients that come into the clinical offices and assist employees in a variety of ways. In addition, you will provide administrative support to the regional administration team and providers. This role is subject to change as we reorganize internal functions and requires flexibility and comfort with change. Our Administrative Support team members play a vital role in advancing our mission to make a difference in the lives of children with autism spectrum disorder and their families. Compensation and Benefits: $18 / hour - based on qualifications Full benefits - Typical hours M-F 8a-5p Casual work environment Opportunities for advancement It's in the wow moments that we find our purpose at ABS Kids. Our shared experiences are the milestones that influence our work. The mission of our work with children with autism and their families feeds our spirit. With every wow moment, we can see our impact grow. At ABS Kids we are empowered by the breadth of our differences. Our mission is to create a culture where all people thrive because their diverse stories are heard and celebrated. We commit to an evolving understanding of diversity as we learn from one another. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. ISUPPORTI

Requirements

High school diploma or GED
1 or more years of medical office or administrative office experience
Professional and excellent communication skills
High attention to detail
Computer literacy skills including Microsoft Office

Responsibilities

Greet clients and make sure appropriate forms are complete, insurance cards uploaded, and a picture of the client is on file.
Make reminder calls one week prior to and the day before scheduled appointments
Review account to see if a client has missing documents and obtain any missing information
Reschedule cancellations/No call no shows for assessments
Look over all inventory, including office supplies, kitchen supplies, cleaning supplies, and any clinical requests on a weekly basis
Fill out the order request form on a weekly basis
Communicate needs to the office manager in an emergency situation
Tidy lobby and all other areas of the ABA Therapy Center
Mail paper packets to clients
Answer calls and emails from clients and staff
Put up office supplies and mark log as received as they are received
Assist providers with any questions or office needs
Make sure the mail is distributed daily
Modify/adjust Behavior Technicians (BTs) schedules when clients cancel
Communicate with supervising Behavior Analyst about schedule changes
Responsible for the tracking and administration of the cancellation policy
Work with our BTs when they need to cancel due to illness and make sure those clients are rescheduled
Ensure BT submits PTO in our payroll system
Run weekly reports to monitor call outs by Behavior Technicians.
Run daily unconverted appointments audit report
Adhere to federal HIPAA regulations and any company policies & procedures