Service Center Supervisor

Eurofins Scientific•Des Moines, IA

40d

About The Position

The Service Center Supervisor (SCS) manages the service center and acts as a liaison between the laboratory and the local client base. The SCS is in charge of maintaining the Service Center facility, supervising service center couriers, and other personnel. The SCS will consistently act in the best interest of Eurofins Environment Testing and exhibit professional behavior and performance with both internal and external clients. Eurofins Environment Testing and the SCS are committed to grow the business through a Client-First culture that will provide exemplary client service.

Requirements

High School Diploma Required, BS/BA in Chemistry/Sciences Preferred
Must have valid driver's license.
Minimum 3 years client relationship or customer service experience 1-2 years bench level chemistry experience preferred
Professional, knowledgeable, confident, and friendly demeanor
Customer service experience
Excellent written and verbal communication skills.
Must be detail oriented with the ability to speak, read, and write English fluently
Must have the ability to follow complex instructions
Excellent organizational skills and attention to detail and a willingness to meet daily commitments with a widely varying workload
Ability to read maps and follow directions
Ability to operate a motor vehicle
Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
Ability to lift 50 lbs

Nice To Haves

Prefer supervisory experience

Responsibilities

Local area primary client representative for service center location.
Works with the Quality Assurance Manager and Account Executives to evaluate and establish project requirements for the service center area.
Ensures client complaints are handled professionally, and resolved in a timely manner.
Maintain records for the vehicle maintenance and driving miles; reporting it in at the end of each month.
Supervising service center couriers, scheduling pickups and deliveries, preparing bottle orders, and shipping samples to the designated laboratory for analysis.
Works closely with laboratory management in laboratory capacity loading decisions.
Maintains the facilities at the service center and is responsible for all EH&S policies of Eurofins Environment Testing at the service center.
Provides general sales support to Account Executives for business development activities started in the field.
Orders supplies (bottles, coolers, etc.) for the service center
Maintains knowledge of method requirements, holding times, and bottle requirements in order to assist clients with their project needs.
Maintains knowledge of all Eurofins Environment Testing laboratories to assist with placement of projects into the appropriate laboratory to best fit the clients' needs.
Builds local relationships with clients and regulatory agencies.
Visits clients on own or with local sales staff.
Provides courier services as needed to support local client needs