Service Center Supervisor, Eurofins Drinking Water and Wastewater Northeast, LLC, Vineland, NJ

Eurofins USA Environment Testing • Vineland, NJ

4d

About The Position

The Service Center Supervisor (SCS) manages the service center and acts as a liaison between the laboratory and the local client base. The SCS is in charge of supervising the Service Center facility, supervising service center couriers, samplers and other personnel. The SCS will consistently act in the best interest of Eurofins Environment Testing America and exhibit professional behavior and performance with both internal and external clients. Eurofins Environment Testing America and the SCS are committed to grow the business through a Client-First culture that will provide exemplary client service. Schedule is Monday-Friday, 1st shift.. Compensation (DOE)

Requirements

• High School Diploma Required, BS/BA in Chemistry/Sciences Preferred
• Must have valid driver's license.
• Minimum 3 years client relationship or customer service experience
• 1-2 years bench level chemistry experience preferred
• Professional, knowledgeable, confident, and friendly demeanor
• Customer service experience
• Excellent written and verbal communication skills.
• Must be detail oriented with the ability to speak, read, and write English fluently
• Must have the ability to follow complex instructions
• Excellent organizational skills and attention to detail and a willingness to meet daily commitments with a widely varying workload
• Ability to handle multiple details and changing priorities
• Ability to read maps and follow directions
• Ability to operate a motor vehicle
• Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
• Ability to lift 50 lbs
• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English.
• Perform other duties as assigned

Nice To Haves

• Prefer supervisory experience

Responsibilities

• Local area primary client representative for service center location.
• Works with the Quality Assurance Manager and Account Executives to evaluate and establish project requirements for the service center area.
• Ensures client complaints are handled professionally, and resolved in a timely manner.
• Maintain records for the vehicle maintenance and driving miles; reporting it in at the end of each month.
• Supervising service center couriers, scheduling pickups and deliveries, preparing bottle orders, and shipping samples to the designated laboratory for analysis.
• Works closely with laboratory management in laboratory capacity loading decisions.
• Maintains the facilities at the service center and is responsible for all EH&S policies of Eurofins Environment Testing at the service center.
• Provides general sales support to Account Executives for business development activities started in the field.
• Orders supplies (bottles, coolers, etc.) for the service center
• Maintains knowledge of method requirements, holding times, and bottle requirements in order to assist clients with their project needs.
• Maintains knowledge of all Eurofins Environment Testing laboratories to assist with placement of projects into the appropriate laboratory to best fit the clients’ needs.
• Builds local relationships with clients and regulatory agencies.
• Visits clients on own or with local sales staff.
• Provides courier services as needed to support local client needs

Benefits

• excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees