Service Center Supervisor - Los Angeles

High Voltage Maintenance • Los Angeles, CA

108d

About The Position

At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service. The Service Center Supervisor is responsible for performing supervisory, sales and administrative duties in a small area service center location or a designated scope of a larger service center while performing fieldwork on a regular basis. Technically support a defined territory of service center engineers (CE's) and technicians (FST's). Supervise, train and assist other field service engineers and technicians while being responsible for all aspects of field service work in the area. Perform complex troubleshooting, specialized tests, inspections, and appraisals on electrical apparatus and electrical systems. Lead large projects requiring specialized skills such as generator acceptance tests, commissioning of larger substations, supervising 'turnkey' projects, detailed power survey and other types of electrical consultation. Instrumental in developing tests and inspections in new areas of field services. Perform job estimating, proposal preparation, fieldwork, scheduling, reports, and billing. Write complete, detailed reports promptly at end of project, using a computer, and accurately process job billing. Actively involved client interface and business development activities.

Requirements

• Graduate of applicable Electrical Technical School or Military equivalent and nine years minimum same or similar work experience, or high school education with ten years minimum same or similar work experience.
• Factory certified on Core Vertiv (Liebert) UPS and related critical infrastructure products.
• Working knowledge of Electrical Power Distribution, Generators, Switchgear, Automatic Transfer Switches.
• Solid foundation of electrical power theory and application including safety procedures.
• Strong knowledge of the National Electrical Code and various industry standards such as OSHA and NFPA.
• Ability to read and interpret electrical one-line diagrams and circuit flow diagrams.
• Expert analytical, problem-solving, and communication skills.
• Strong computer skills including Microsoft Word and operation of computer-controlled test equipment.
• Valid Driver's License.

Nice To Haves

• Experience in customer consultation and technical assistance.
• Ability to manage customer expectations during stressful situations.
• Strong management skills and ability to supervise large-scale projects.

Responsibilities

• Perform supervisory, sales and administrative duties in a service center location.
• Support a defined territory of service center engineers and technicians.
• Supervise, train and assist field service engineers and technicians.
• Perform complex troubleshooting, specialized tests, inspections, and appraisals on electrical systems.
• Lead large projects requiring specialized skills.
• Develop tests and inspections in new areas of field services.
• Perform job estimating, proposal preparation, fieldwork, scheduling, reports, and billing.
• Write detailed reports and process job billing.
• Engage in client interface and business development activities.

Benefits

• Company vehicle
• Smartphone
• Laptop
• Personal protective equipment (PPE)
• 401k
• Profit Sharing
• Generous PTO/Vacation Plan
• Medical, Vision & Dental

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Specialty Trade Contractors
• Education Level: Associate degree