Service Center Manager

Applied Industrial Technologies, Inc.•Albany, GA

56d•Onsite

About The Position

As a Customer Service Manager, you will manage service center operations and support our customers and our service team pre-sale, point of sale, and post-sale. This is a multi-aspect role that encompasses both service management and leadership and coaching of our CSRs. This position reports directly to our General Manager.

Requirements

As a Customer Service Manager, you must be a strong, motivational leader with strong administrative, project management, and mentoring abilities.
You should also be highly detail-oriented with solid analytical and problem-solving skills.
It is also important that you display excellent verbal and written communication, interpersonal, and negotiation skills as well as the ability to establish rapport and build solid relationships with service staff and a wide variety of customers.
2+ years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter
High school diploma or GED
Solid understanding of financial and accounting concepts
Computer proficiency and the ability to quickly learn our ordering system

Nice To Haves

Industrial sales / distribution experience, preferred
Service center experience, preferred
ERP / SAP experience, a plus

Responsibilities

Managing internal service center operations to meet/exceed P&L objectives
Championing the development of leadership competencies that drive individual and team goals
Meeting customer and shipment metrics, including time to fill, expediting orders, and quoting
Developing, implementing, and monitoring programs and activities related to product promotion and inside sales, office and warehouse functions, and customer service - as well measuring the results
Hiring, training, and developing service center personnel
Assisting account managers in the identification, acquisition, and retention of customers
Managing inventory, receivables, expenses, and profit/loss accounting
Reviewing and completing monthly reports as well as overseeing petty cash balancing
Ensuring that customer relations are maintained at a high level
Utilizing key metrics to evaluate and recommend best practices for operations
Managing vendor relationships
Creating a positive, dynamic, and fun work environment