Service Center Manager

Toucan Gaming•New Orleans, LA

12d•$65,000 - $80,000

About The Position

We are seeking an experienced Team Supervisor and Video Poker Technician ready to take the next step into leadership as a Service Center Manager. The ideal candidate will blend technical expertise with strong organizational and leadership skills, ensuring that our technical operations run efficiently, safely, and compliantly. This position demands a hands-on professional who possess deep technical knowledge of video poker equipment (or the ability to learn), route logistics, parts inventory management, fleet oversight, and cash collection operations. As the Service Center Manager, you will lead a regional Slot Operations team who serves the New Orleans region.

Requirements

Requires three years of supervisory experience, or an equivalent combination of education, industry-based training, and experience—as this role relies on extensive experience, leadership and judgment to plan and accomplish goals.
Proven experience in logistics, fleet oversight, and technical supervision.
Louisiana Tech 2 Video Poker certification (required).
Must possess the ability and valid license to safely operate a truck and trailer, including maneuvering, backing, and transporting equipment or materials in compliance with all applicable safety and traffic regulations.
Ability to lift and move heavy gaming equipment as part of installations or repairs.
Proficiency with Microsoft Office Suite and basic PC applications.
Excellent written and verbal communication skills.
Willingness to travel regionally, including occasional overnight assignments.

Responsibilities

Overseeing daily route operations including staffing, scheduling, and collections.
Leading and participating in equipment installations, preventive maintenance, and repairs.
Managing fleet logistics, including vehicle scheduling, maintenance, and compliance.
Maintaining a clean, safe, and well-organized warehouse and accurate parts inventory alongside the Warehouse Manager.
Coordinating with route location owners and resolving reported issues promptly.
Training and developing slot technicians and collectors, ensuring consistent performance and technical growth.
Supporting administrative needs including HR coordination, time card submissions, and compliance-related documentation.
Acting as a backup to the Service Center Vault, Collections Team, or After-Hours Team as needed.
Driving continuous improvement in efficiency, safety, and service quality across your region.