Manager, Service Center

LPL Financial•Tempe, AZ

About The Position

Job Overview: The Manager, Service Center will lead a team of 10 - 15 Service Professionals on the LPL Financial New Advisor Care Team. The New Advisor Care Team is the first point of contact for LPL Financial Advisors who have inquiries related to accounts that converted over from their previous broker/dealer firm. The ideal candidate would have experience managing an Advisor Support call center team. Responsibilities: Handle Financial Advisor immediate escalations needing management contact and advanced support issues Monitor, coach, set performance goals, and motivate staff. Help frontline agents with questions from advisors and office staff Assist in the training process of support staff Track their training progress and decide when they have reached milestones to move them to the next level of training Administrative management duties: timecard approvals, interviews, review time off requests, track attendance, etc. Conduct daily huddles via WebEx to ensure consistent communication with your team Embrace advisor feedback and seek to identify ways to improve advisor experience Regularly exercise discretion and business judgment Provide superior customer service to large base of financial advisors by handling incoming phone calls when needed including escalations Ensure staff are adhering to assigned shifts and completing work in a timely manner What are we looking for? We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness , act with integrity , and are driven to help our clients succeed . We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work. Company Overview: LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com. At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients. For further information about LPL, please visit www.lpl.com . Join LPL Financial: Where Your Potential Meets Opportunity At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation’s leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services. Why LPL? Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here! Limitless Career Potential: Your career at LPL has no limits, only amazing potential. Learn more about our careers here! Unified Mission: We are one team on one mission—taking care of our advisors so they can take care of their clients. Learn more about our mission and values here! Impactful Work: Our size is just right for you to make a real impact. Learn more here! Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds. Learn more here! Community Focus: We care for our communities and encourage our employees to do the same. Learn more here! Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. Learn more here! Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE. Information on Interviews: LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947. EAC12.9.25

Requirements

3+ years of financial services experience
1+ years of experience as a Team Lead or Manager
Series 7 (https://www.finra.org/industry/series7) or can complete within 90 days of employment
Must be flexible to work varying schedules and hours as needed
Verbal and written communication skills and the ability to work independently are required to identify problems and implement solutions in a team environment
Effectiveness in this role requires strong leadership abilities as well as a solid working knowledge of LPL policies and procedures

Responsibilities

Handle Financial Advisor immediate escalations needing management contact and advanced support issues
Monitor, coach, set performance goals, and motivate staff.
Help frontline agents with questions from advisors and office staff
Assist in the training process of support staff
Track their training progress and decide when they have reached milestones to move them to the next level of training
Administrative management duties: timecard approvals, interviews, review time off requests, track attendance, etc.
Conduct daily huddles via WebEx to ensure consistent communication with your team
Embrace advisor feedback and seek to identify ways to improve advisor experience
Regularly exercise discretion and business judgment
Provide superior customer service to large base of financial advisors by handling incoming phone calls when needed including escalations
Ensure staff are adhering to assigned shifts and completing work in a timely manner