Service Center Manager

Roadrunner•Grand Prairie, TX

19h•Onsite

About The Position

The Service Center Manager plans, directs and controls service center operations in support of the company’s profit and service goals. Roadrunner’s Smart Long Haul is revolutionizing the industry with significant investments in technology, a culture of continuous improvement, and intelligent and efficient direct routing. A Top 100 Trucking company by Inbound Logistics and a Top Tier Service Carrier by Mastio, Roadrunner is an LTL industry leader on the rise. As a long-haul, metro-to-metro LTL carrier, Roadrunner offers more direct routes than any other nationwide Less-than-Truckload carrier in the United States. With a nationwide presence, terminals across 40+ markets, and more than $400 million in revenue, the company’s Smart Long-Haul Network is the preferred choice for shippers looking to move freight quickly and reliably. Roadrunner is growing and looking for a highly motivated Service Center Manager to join our winning team. If you are results driven and looking for a rapidly growing company with high growth and earnings potential, apply today! Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Requirements

Bachelor’s degree (B.A.) from a four-year college or university and one to two years related experience or training; or equivalent combination of education and experience.
Excellent written and verbal communication skills.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Communicates internally with corporate office staff, and externally with other service centers, sales force, agents, customers, vendors, and service providers.
Specific industry or position skills.
Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
Experience directing, supervising, and managing the selection, training, development, and appraisal of personnel.
Average typing, filing and ten key skills.
Ability to work with mathematical concepts, such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Haz Mat Certified.
Forklift driver qualification.
Involves a high degree of responsibility for working with, safeguarding, and controlling highly restricted information, knowledge or important confidences and criterion related to research and development of customer data, future plans, policies, business prospects, finances, etc. the release of which could have a detrimental effect and impact on the company’s affairs or undermine its competitive position.
Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, etc.,) in its most difficult phases.
Ability to deal with a variety of abstract and concrete variables.
Ability to handle multiple tasks and projects simultaneously.
Ability to prioritize, organize, and delegate assignments.

Nice To Haves

Preferred knowledge of AS/400 and Microsoft Office.

Responsibilities

Coordinates service center activities by assigning responsibilities, supervising, and evaluating service center personnel in pickup and delivery, OS&D, dock operations, inbound and outbound linehaul operations and service center office operations to ensure profitability and positive employee and customer relations.
Responsible for service center revenue generation based on goals established by the company.
Projects future business levels and operational needs to support them.
Develops and communicates department performance measurements.
Works with department personnel in setting department and service center goals.
Approves customer pricing programs and outbound trips.
Investigates OS&D claims.
Monitors TOC’s, all revenue components, labor expenses and manifests.
Responds to inquiries from government officials.
Communicates human resource information such as health insurance and 401(k) benefits.
Audits supply expenses weekly and provide building maintenance.
Responds to and resolves issues beyond the scope of supervisory staff and maintains on call status.
Participates in joint sales calls with Account Managers.
Assists in creating contracts with customers, contractors, and partners.
Directs the hiring, development, supervision, and appraisal of all service center personnel.
Reviews and approves all local and owner operator settlements.
Recruits independent contractors and leases equipment.
Participates in proactive team efforts to achieve departmental and company goals.
Provides leadership to others through example and sharing of knowledge/skill.
Performs work of various supervisory/managerial staff positions in their absence.
Authorizes purchase of supplies.
Attends meetings outside regular work hours.
Receives general guidance and communication associated with the position; operates with operations and within company policies and procedures using independent judgment to achieve goals and objectives.