Service Center Manager
About The Position
We are seeking a Service Center Manager to join our team. In this role, you will lead and manage the operations of a facility, overseeing the inbound and/or outbound delivery of freight. You will be responsible for ensuring that the terminal meets its operational and revenue goals, while maintaining maximum cost-effectiveness and customer satisfaction. A key focus of your role will be to develop, engage, and coach a team of exceptional talent, ensuring they work safely and execute with excellence. You will also troubleshoot operational issues and partner with various departments to improve productivity, efficiency, and overall performance.
Requirements
- Bachelor’s degree in Business, Logistics, or a related field; or equivalent combination of education and experience.
- Seven (7) years of relevant industry experience, with five (5) years of supervisory experience strongly preferred.
- Strong verbal and written communication, interpersonal skills, and demonstrated accountability.
- Thorough knowledge of ltl operations, policies, and applicable safety regulations.
- Customer-oriented mindset.
Responsibilities
- Lead by example, emulating the behaviors expected of all employees.
- Manage and coordinate facility operations to ensure continuous improvement and meet or exceed customer expectations for on-time delivery.
- Push for departmental results, identifying and addressing any issues with appropriate action plans.
- Mentor, motivate, and coach a team to perform at their best while ensuring a safe work environment.
- Assist with hiring the best-qualified applicants and ensure compliance with company policies and regulations.
- Review financial and operational reports, identify opportunities for profit growth, and recommend process improvements.
- Prepare the facility budget and monitor monthly variance.
- Collaborate with HR, Fleet Management, and Maintenance to address driver concerns, equipment issues, and safety matters.
- Support sales efforts to meet quotas by maintaining strong relationships with customers and the customer care team.
- Ensure a safe working environment by complying with company and government safety regulations.
- Troubleshoot driver issues (e.g., accidents, log violations, equipment problems) and resolve operational conflicts effectively.
- Partner with Fleet Management to ensure optimal fleet capacity in line with current and forecasted volumes.
Benefits
- Comprehensive medical, dental, and vision insurance
- 401(k) plan with company match
- Company-paid Life and AD&D Insurance policies
- Flexible work schedules
- Paid vacation, sick leave, and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
