Service Center Consultant Associate
About The Position
The University of Michigan is looking for Service Center Consultants to join our team in Information and Technology Services. This role serves as an initial point of IT assistance and provides beyond-basic help desk support for faculty, staff, and students who are improving the world through the leading research, education, patient care and professional services that make U-M a world-class institution. These are full-time remote positions, with great university benefits. You will collaborate across teams to provide high-quality technical support and customer service, and your expertise will be recognized as you document solutions. We will support your learning and professional development with substantial training and access to U-M resources. As skills and knowledge build, exceptional performers may have opportunities to further their career growth in other ways, such as through team and departmental projects. ITS supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, and be leaders in their fields. We are dedicated to creating cohesive digital experiences and enabling university wide innovations by: Elevating the customer experience by providing proactive, laser focused customer service Providing appropriate IT security and privacy in an open university society, while enabling innovation Supporting data-informed decision making Delivering intuitive research computing solutions Building a world-class, transformational network and reliable administrative systems In addition, we value those that proactively solve challenges, work with a sense of urgency, and seek a collaborative and inclusive work environment. Our mission is to be trusted enablers of technology for the U-M community. To learn more, visit: https://its.umich.edu
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Educational Services
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
