Service Cashier

Northtown Automotive Companies•Buffalo, NY

1d•$20 - $21•Onsite

About The Position

Responsible for greeting and handling of customers during their service visit. The cashier receives payment from customers and employees in exchange for goods or services sold. S/he is sometimes the customer’s last contact with the dealership and therefore must represent the dealership in a friendly, professional manner.

Requirements

Ability to work in a fast-paced environment while maintaining accuracy
Ability to retain training regarding computer systems and cash drawers.
Ability to read and comprehend instructions, both verbal and written.
Ability to operate smartphone, tablet, and PC.
Professional personal appearance
Valid in-state driver’s license.

Nice To Haves

Previous Customer Service experience preferred, but not required

Responsibilities

Promptly greet and welcome all customers as they enter the service department/drive.
Maintain the cleanliness and amenities of the Customer Service Lounge.
Maintain frequent contact with any service customer that is waiting in the building.
Ensure that they are updated on the status of their vehicle and that they are comfortable.
Handle minor customer complaints/misunderstandings with courtesy, tact, and diplomacy.
Answer incoming calls promptly, professionally, and courteously.
Fully support the Service Team in delivering an excelling customer service experience.
Verify the cash drawer at the end of every shift.
Maintain a continuously updated service scheduling form (route sheet)
Properly maintain loaner vehicle program.
Sort and file any repair orders from previous days’ business.
Dispatch valet or retrieve vehicle to deliver to guest on the service drive
Explain the service follow-up and sell the importance of the survey to the customer.