Service Call Center Representative - Not WFH
About The Position
Occupational Summary: Responsible for answering incoming calls from customers inquiring and wanting to schedule service work. Schedule: Currently looking for 2 full-time employees This is an in-office position and is NOT work from home. Full-time, 40 hours a week, mostly mid-day shifts from 10:00am - 6:30pm and 11:00am - 7:30pm. Must be able to work 2 Saturdays a month as well. Pay Rate: This is an hourly, plus commission, position that is based on performance. No selling is required. For a full-time role, This position ranges between $37,000 - $48,000 / year, with the hourly and commission-based structure.
Requirements
- Positive, energetic demeanor on the phone.
- Excellent communication skills and ability to understand customer needs.
- Ability to read and comprehend instructions, both verbal and written.
- Strong computer skills.
Responsibilities
- Answer all incoming calls for the service department.
- Schedule service work, for our customers, utilizing our scheduling software system
- Conduct service checks to see where the car is along in the process of service work when asked by a customer.
- Follow-up with customers on their service appointment, if they have not conducted the service survey within 48 hours of receiving car back
- Email management regarding any concerns or problems customers bring to your attention regarding their most recent service experience
- Show empathy and urgency for customer concerns and the steps to get the concern addressed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
