Service Call Center Representative - not WFH
About The Position
Occupational Summary: Responsible for answering incoming calls from customers inquiring and wanting to schedule service work. Schedule: Currently looking for 1-part-time position These are in-office position and is NOT work from home. Part-time, roughly 25 hours a week, mid-day and evening shifts throughout the week, until 9pm, and must be able to work 2 Saturdays a month Pay Rate: This is an hourly, plus commission, position that is based on performance. No selling is required. For a full-time role, This position ranges between $37,000 - $48,000 / year, with the hourly and commission-based structure.
Requirements
- Positive, energetic demeanor on the phone.
- Previous, consistent, successful customer service roles
- Excellent communication skills and ability to understand customer needs.
- Ability to read and comprehend instructions, both verbal and written.
- Strong computer skills.
Responsibilities
- Answer all incoming calls for the service department.
- Schedule service work, for our customers, utilizing our scheduling software system
- Conduct service checks to see where the car is along in the process of service work when asked by a customer.
- Follow-up with customers on their service appointment, if they have not conducted the service survey within 48 hours of receiving car back
- Email management regarding any concerns or problems customers bring to your attention regarding their most recent service experience
- Show empathy and urgency for customer concerns and the steps to get the concern addressed
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
