Service Call Center Appointment Rep

Toyota of Deerfield BeachDeerfield Beach, FL
3d

About The Position

Our Toyota of Deerfield Beach Service department is looking for a personable and goal-oriented Call Center Appointment Setter to join our team. Call center experience is a plus!

Requirements

  • High school diploma or general education degree (GED)
  • Must be comfortable working in front of a computer and on the phone
  • Must be able to work with scripts and defined processes

Nice To Haves

  • Previous call center or automotive experience is a PLUS!
  • Bi-Lingual is a PLUS!

Responsibilities

  • Answer BDC calls promptly to answer questions and schedule appointments accordingly
  • Communicate with Service BDC customers via phone, internet, and text message
  • Schedule appointments for service customers in accordance with Service Advisor schedules
  • Review previous service history and offer new promotions for next service
  • Answer calls professionally and transfer calls if needed to correct department or person
  • Responsible for answering inbound calls and making outbound calls to meet appointment goals
  • Will train right candidate on Toyota service and programs
  • This role interacts will multiple Toyota Dealership departments (Sales, Service, Parts, Technicians, Finance, Accounting)
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