Service Call Center Appointment Rep

Toyota of Deerfield Beach • Deerfield Beach, FL

3d

About The Position

Our Toyota of Deerfield Beach Service department is looking for a personable and goal-oriented Call Center Appointment Setter to join our team. Call center experience is a plus!

Requirements

• High school diploma or general education degree (GED)
• Must be comfortable working in front of a computer and on the phone
• Must be able to work with scripts and defined processes

Nice To Haves

• Previous call center or automotive experience is a PLUS!
• Bi-Lingual is a PLUS!

Responsibilities

• Answer BDC calls promptly to answer questions and schedule appointments accordingly
• Communicate with Service BDC customers via phone, internet, and text message
• Schedule appointments for service customers in accordance with Service Advisor schedules
• Review previous service history and offer new promotions for next service
• Answer calls professionally and transfer calls if needed to correct department or person
• Responsible for answering inbound calls and making outbound calls to meet appointment goals
• Will train right candidate on Toyota service and programs
• This role interacts will multiple Toyota Dealership departments (Sales, Service, Parts, Technicians, Finance, Accounting)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED