Service Call Administrator

Ziegler Caterpillar•Columbus, MN

22h•$23 - $28

About The Position

Ziegler Cat has an opening for a Service Call Administrator who will be responsible for managing and closing service calls for the branch. This role will require strong computer skills, excellent organizational skills, and some mechanical knowledge to support the accuracy and timeliness of invoicing customers. This role will have additional administrative support responsibilities for the branch overall as well.

Requirements

High School Diploma or GED required; Associate’s degree preferred
3+ years related industry experience preferred
Strong computer skills, including Microsoft Office Suite required
Intermediate mechanical aptitude; experience in heavy equipment, agriculture, or automotive preferred
Strong detail orientation, learning orientation, and ability to work with limited direction required
Ability to work well with others and support team initiatives
Minimum Physical Requirements: Lift/carry up to 10 lbs Standing, walking, using hands, talking, hearing, stair climbing, forward reaching, bin lift, fingering/grasping

Responsibilities

Close service calls
Create POs for necessary parts, supplies, or services
Edit service reports to get them up to the professional standards expected
Troubleshoot WIP/service calls
Work with warranty on WIP/service calls
Work with AP/AR on PO disputes, questions, or other misc. reimbursements
Set-up new vendors in partnership with purchasing
Monitor administrative quality of repairs
Answer phone calls while Supervisor is out of the office.
Follow-up on incorrect customer information (i.e. credit cards for rental)
Follow-up on outstanding payments due to vendors
Seek out answers to warranty questions
Work with Sales to collect missing customer information
Provide information on loaners eligible for manufacturer reimbursement
Additional administrative support at the branch as needed. Duties may include: main point of contact for the branch, uniforms, fleet and driver maintenance, event support, and managing the retail space.

Benefits

Health, Dental, Vision and Life Insurance
15 days of PTO your first year, accrual starts day 1
9 paid holidays
401(k) plan with company contribution and match
HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
Short-Term and Long-Term Disability Insurance, FSA & EAP
Paid Parental Leave & Funeral Leave
Fitness membership discount
Education Assistance
Competitive pay
Health, dental/orthodontia, vision & life insurances
Paid time off (PTO) – 15 days to start
9 Paid holidays
401(k) contributions & match
HSA, Ziegler contributes up to $1000 tax-free annually
STD & LTD Insurance, FSA & EAP
Paid Parental Leave & Funeral Leave
Fitness membership discount
Ongoing training
Education assistance
Advancement opportunities
Safe, clean, and friendly work environment