Service Administrator

Peterson Tractor Company•The Dalles, OR

12d

About The Position

The Service Administrator I performs administrative and clerical duties in support of the department’s equipment service function and coordinates the department’s scheduled service activities.

Requirements

High school diploma or GED; and a minimum of one year of directly related experience in business administration, preferably in a heavy industrial environment; or an equivalent combination of education and work experience.
Must have excellent PC and data entry skills with good knowledge of relevant software.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Must possess excellent written, verbal and customer relations skills.
Ability to calculate figures and amounts such as hours worked, rates of pay, and percentages regarding work order tasks.
Ability to apply concepts of general basic math.
Has advanced basic computer job skills including logging on to systems, ability to communicate by email, ability to compose documents, enter database information, create presentations, download forms, and preserve/backup important data.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several variables in standardized situations.
Must be able to deal with common semi-complex customer problems involving setting up time schedules, questions on billings, updates on work in progress, warranty issues, etc.

Responsibilities

Achieve and maintain service work in process (SWIP) service metrics, ensuring work orders are closed according to company directives and guidelines, working directly with Service Department Supervisors.
Calculate and verify time card hours; enter time into system; reconcile labor recap and work closely with payroll as needed to resolve any discrepancies.
Handle all electronic billing for the department.
Work with electronic service operational reporting tools to ensure SWIP and other service information is maintained and updated.
Perform data entry for all service work; open jobs as directed, review and verify accuracy and completeness of work orders; make corrections as needed; update and maintain on-line system work orders; close jobs as notified.
Establish and maintain electronic and hard copy files and filing systems; set up and maintain service reports, records and schedules as needed or requested by service supervisors.
Provide other clerical and administrative support to as may be needed, such as: job quotes, purchase orders and other related documents or reports requested.
Maintain punctual, regular, and predictable attendance.