Service Call Administrator - General Line

Ziegler • Rochester, MN

8d • $21 - $25

About The Position

Ziegler Cat has an opening for a Service Call Administrator who will be responsible for managing and closing service calls for the branch. This role will require strong computer skills, excellent organizational skills, and some mechanical knowledge to support the accuracy and timeliness of invoicing customers. This role will have additional administrative support responsibilities for the branch overall as well.

Requirements

• High School Diploma or GED required; Associate’s degree preferred
• 3+ years related industry experience preferred
• Strong computer skills, including Microsoft Office Suite required
• Intermediate mechanical aptitude; experience in heavy equipment, agriculture, or automotive required
• Strong detail orientation, learning orientation, and ability to work with limited direction required
• Ability to work well with others and support team initiatives
• Minimum Physical Requirements: Lift/carry up to 10 lbs Standing, walking, using hands, talking, hearing, stair climbing, forward reaching, bin lift, fingering/grasping

Nice To Haves

• Associate’s degree preferred
• 3+ years related industry experience preferred

Responsibilities

• Service Call Closing: D365 Branch Support - Service Close service calls
• Create POs for necessary parts, supplies, or services
• Edit service reports to get them up to the professional standards expected
• Troubleshoot WIP/service calls
• Work with warranty on WIP/service calls
• Work with AP/AR on PO disputes, questions, or other misc. reimbursements
• Set-up new vendors in partnership with purchasing
• Monitor administrative quality of repairs
• Data Accuracy: Follow-up on incorrect customer information (i.e. credit cards for rental)
• Follow-up on outstanding payments due to vendors
• Seek out answers to warranty questions
• Work with Sales to collect missing customer information
• Provide information on loaners eligible for manufacturer reimbursement
• Additional administrative support at the branch as needed. Duties may include: main point of contact for the branch, uniforms, fleet and driver maintenance, event support, and managing the retail space.

Benefits

• Health, Dental, Vision and Life Insurance
• 15 days of PTO your first year, accrual starts day 1
• 9 paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
• Short-Term and Long-Term Disability Insurance, FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees