Service Business Development Representative (BDC Rep)

Knudtsen Chevrolet • Post Falls, ID

1d • $17

About The Position

Knudtsen Chevrolet is seeking an Automotive Service Business Development Representative to join the Knudtsen team. Knudtsen is a family-owned and operated company that provides the community with new and used cars, a full-service body shop and service department, as well as Genuine GM Parts. At Knudtsen, we strive to be a team and truly value our relationships with each other, our customers, and the community. As a Service Business Development Representative, you would serve as a front-line representative for the Service Department. You would be an integral part of creating valuable, lifelong customer relationships and would directly impact the customer experience at Knudtsen Chevrolet. Continuing product, process, and service specific training would be provided. Applicants should be excited about working with people, have the desire to be an integral part of a team, and want to continue their own professional development. If this sounds like you, come join our family for a rewarding opportunity in customer service!

Requirements

• A team player focused on providing exemplary customer service .
• Self-motivated and hard-working.
• Basic computer skills, working ability of Word, Excel, etc., and ability to learn database management software.
• Proficient oral and written communication skills, and the ability to read and interpret documents.
• Must be able to use a multi line phone.
• Must be able to multi task and stay organized.
• Have a valid driver’s license.
• Pass a motor vehicle report and possess a safe driving record.
• Pass a criminal background check, credit check, and drug test.
• Also subject to random drug testing at the company’s request.

Responsibilities

• Assist customers of overflow phone calls for the service desk and schedule appointments if needed.
• Promptly respond to and/or generate service leads with customer history, thus making a quality and timely response to customers via their preferred method of contact.
• Schedule appointments as necessary.
• Make outbound phone calls to confirm appointments 24 hours before the scheduled appointment, and within 24 hours of a missed appointment to reschedule.
• Call customers after warranty service to ensure customer satisfaction.
• Provide back-up to service Warranty Administrator.
• Other duties and projects as assigned.

Benefits

• Employer sponsored insurance – medical, dental, vision - for employees and dependents
• Life insurance plans
• Paid holidays
• Paidtime off
• Training assistance
• Employee purchase discounts
• 401(K) Retirement Savings Plan (4% Employer Match!)
• Community service opportunities
• Fitness room

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed