Service Business Development Center

Hyundai of Kennesaw•Kennesaw, GA

About The Position

The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, and Florida) What we offer: Medical, Dental, Vision Insurance 401k Paid Vacations Holiday lunches/grill outs Employee appreciation celebrations Responsibilities Schedule service appointments and speak with customers every single day by following up over the phone after each appointment Actively listen to customers, answering their questions, and directing them appropriately as they request Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries Advise maintenance recommendations Confirm scheduled and missed appointments Qualifications Strong computer skills, including Outlook, Excel and Word Strong customer service background Excellent verbal and written communication skills Punctual, reliable and eager to improve Clean driving record and valid driver’s license We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requirements

Strong computer skills, including Outlook, Excel and Word
Strong customer service background
Excellent verbal and written communication skills
Punctual, reliable and eager to improve
Clean driving record and valid driver’s license

Responsibilities

Schedule service appointments and speak with customers every single day by following up over the phone after each appointment
Actively listen to customers, answering their questions, and directing them appropriately as they request
Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries
Advise maintenance recommendations
Confirm scheduled and missed appointments