service booker

Trophy Nissan • Mesquite, TX

5d • Onsite

About The Position

We are looking for a friendly, organized, and customer-focused Service Booker to join our dealership team. This role is responsible for scheduling service appointments, managing incoming calls, and ensuring a smooth and efficient flow of customers into the service department.

Requirements

• Previous experience in a call center, customer service, or automotive dealership preferred
• Strong communication and phone skills
• Excellent organizational and multitasking abilities
• Ability to work in a fast-paced environment
• Basic computer skills and familiarity with scheduling systems or DMS
• Positive attitude and team-oriented mindset

Responsibilities

• Answer incoming calls and schedule service appointments accurately and efficiently
• Confirm appointments and follow up with customers via phone, text, or email
• Gather detailed vehicle and service information to properly book appointments
• Coordinate scheduling with service advisors and shop capacity
• Provide excellent customer service and represent the dealership professionally
• Maintain and update customer records in the dealership management system (DMS)
• Assist with outbound calls for service reminders, recalls, and maintenance follow-ups
• Ensure all appointments are properly documented and communicated to the service team

Benefits

• Competitive hourly pay (plus bonus opportunities based on performance)
• Health, dental, and vision insurance
• Paid time off and holidays
• Employee discounts on services and vehicles
• Opportunities for advancement within the dealership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees