Service Booker & Warranty Administrator

Lamborghini South Dade & Audi Miami South•Palmetto Bay, FL

4d•Onsite

About The Position

DRIVE EXCELLENCE. LEAD PASSION. REPRESENT LEGACY. At THE COLLECTION we do more than sell vehicles; we deliver experiences that are rooted in heritage and driven by performance. As curators of the finest in luxury vehicles, we are committed to providing and sustaining the highest standard of excellence. If you are passionate about delivering unparalleled client satisfaction and providing high-quality services, we invite you to join our team as a Service Booker/Warranty Administrator. Why Join Us: Represent a collection of world-class luxury brands focused on the Audi brand Work in a high-energy, professional, climate-controlled environment Competitive pay + benefits package This is more than an administrative role; it is an opportunity to represent and support the most iconic brands in the world. Ready to move forward? Take the wheel. Apply now . We are an equal opportunity employer committed to fostering an inclusive and diverse workplace where all individuals are treated with respect and dignity. we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates, including those from historically underrepresented groups. our workplace is free from harassment, discrimination, and retaliation, and we value diverse perspectives, experiences, and ideas that drive innovation and growth.

Requirements

Previous service booker / warranty experience with a luxury automotive dealership.
Exceptional communication skills with a polished and professional demeanor
Strong organizational skills and attention to detail
Ability to multitask and thrive in a fast-paced environment
A client-first mindset with a passion for delivering elevated service experiences
Positive, driven, and team-oriented professionals
Bilingual (English/Spanish)
Flexible schedule with ability to work 40+ hours Monday – Saturday, as needed

Responsibilities

Process manufacture warranty claims for vehicle repair in a timely, accurate manner.
Ensure compliance with manufacturer guidelines.
Be liaison between service department, manufacturer and customers.
Manage claim documentation to resolve denials and tracking repair records.
Ensure the accounting of service labor time is accurately documented.
Support service team by assisting with special reports and audits.
Uphold THE COLLECTION’s standard of excellence in every interaction.