Service BDC

Lexus of Orland • Orland Park, IL

1d

About The Position

The Kowalis family opened the doors of its first dealership in the 1970's and so began their mission to make the car shopping process easier. From the Service Department to the Showroom, the Kowalis family simplified every process and created a high-end customer experience. In fact, it's dedication to world-class service that makes Kowalis Auto Group a positive place to shop and to work. We have a high employee retention rate and many of our employees have been here for decades. We believe that when you treat people right, those good works come full circle. Today, Kowalis Auto Group is still owned and operated by the Kowalis family and 100 percent customer satisfaction is still a #1 priority.

Requirements

• Excellent verbal and written communication skills
• Proficient with Microsoft Word, Excel, and Outlook
• Highly organized and ability to learn quickly
• Punctuality and attendance is vital

Responsibilities

• Handle all incoming calls and online inquires
• Schedule service appointments
• Respond to emails in a professional, well-spoken manner
• Deliver inquiries/messages intended for other departments promptly
• Adhering to all company policies and procedures
• Follow up with any "no shows" guest
• Ensure guests are aware of any promotions
• Log customer details and comments into our system
• Other duties as assigned

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Basic Life Insurance
• 401k with match
• Paid vacation
• Hourly plus spiffs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed