Service BDC Supervisor

Lithia & Driveway•Anaheim, CA

10d•$17 - $30

About The Position

Anaheim Hyundai, proudly operating under the Lithia & Driveway family, is looking for an Experienced Service BDC Supervisor who’s driven, organized, and ready to lead a high-performing team. If you excel in a fast-paced dealership environment and know how to maximize every service opportunity, we want to meet you.

Requirements

Proven experience as a Service BDC Supervisor in an automotive dealership.
Strong leadership and coaching skills—able to turn good reps into great ones.
High level of organization and accountability.
Data-driven decision making and comfort managing KPIs.
Excellent communication skills and customer-first mindset.
Ability to thrive in a high-volume, performance-based environment.
High School graduate or equivalent, 18 years or older required.
We are a drug-free workplace.
We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Responsibilities

Lead and develop our Service BDC team to deliver an exceptional customer experience.
Ensure your team consistently completes 600–800 outbound calls per day .
Drive performance to achieve at least 70+ service appointments scheduled daily .
Monitor KPIs, track results, and implement strategies to boost productivity.
Coach, train, and motivate representatives to maintain Lithia’s high standards.
Collaborate closely with Service Management to fill the shop and increase retention.
Maintain process discipline in CRM tools and communication workflows.