Business Development Team - Service Department
About The Position
Service Business Development Department: Service Job Summary The Service BDC Representative is responsible for managing all inbound service inquiries and outbound service prospecting. By providing exceptional customer service over the phone, via email, and through text, you will act as the first point of contact to build rapport, answer questions or scheduling questions, build service quotes and maximize the service department's capacity. Kalispell Toyota strives for top notch service and we want to be the best for our community as well as build strong culture for our employees.
Requirements
- Excellent verbal and written communication skills with a professional, friendly phone demeanor.
- Strong multitasking skills; able to manage multiple chat windows, emails, and calls simultaneously
Responsibilities
- Handle a high volume of inbound calls and internet leads to schedule service appointments.
- Conduct "warm calls" for service reminders, recalls, declined services, and "no-show" follow-ups.
- Accurately update customer information and vehicle history
- Act as a liaison between the customer and Service Advisors to ensure a seamless drop-off process
- Meet or exceed monthly KPIs, including total appointments set, "show" rates, and outbound call volume.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
