Service BDC Manager | Commission-Based - Tucson Subaru
About The Position
Lead a top‑performing service team at one of the best Subaru dealerships in the country. Tucson Subaru—Arizona’s #1 Subaru dealership for 9 consecutive years—is seeking an experienced and results‑driven Service BDC Manager to join our dynamic leadership team. This role is ideal for a proven BDC professional with strong leadership skills, exceptional communication, and a customer‑first mindset. As Service BDC Manager, you’ll play a key role in driving service appointments, leading daily operations, and delivering a seamless customer experience. Why Join Our Team: Opportunity to work with a well-established and respected automotive dealership in Tucson Supportive and collaborative work environment that fosters personal and professional growth Access to ongoing training and development opportunities Chance to contribute to the success of a high-performing service BDC team
Requirements
- Minimum of 3 years of experience in a managerial role within an automotive service BDC or similar environment
- Proven track record in effectively managing a team and driving performance
- Excellent communication and interpersonal skills, with the ability to engage and connect with customers and team members
- Strong organizational and multitasking abilities to handle a high volume of customer inquiries and tasks
- Proficiency in using CRM systems, scheduling software, and other relevant tools
- Sound knowledge of automotive service operations and industry trends
- Exceptional problem-solving skills and the ability to make informed decisions under pressure
- Demonstrated commitment to providing outstanding customer service and achieving customer satisfaction
- Flexibility to work evenings and weekends as required
- Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.
Responsibilities
- Lead and supervise the Service Business Development Center (BDC) team, ensuring optimal performance and productivity
- Oversee all aspects of the BDC operations, including customer inquiries, appointment scheduling, outbound follow-ups, and customer satisfaction
- Develop and implement strategies to maximize customer engagement and retention
- Collaborate with service advisors and technicians to streamline processes and ensure efficient handling of customer requests and concerns
- Monitor and analyze key performance metrics to drive continuous improvement and achieve departmental goals
- Stay up-to-date with industry trends, best practices, and technological advancements in automotive service BDC operations
- Conduct regular training sessions for BDC staff to enhance their product knowledge, customer service skills, and overall performance
- Foster a positive and supportive work environment that encourages teamwork, professional growth, and exceptional customer service
- Maintain strong relationships with customers, addressing their concerns promptly and ensuring their complete satisfaction
Benefits
- Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
- Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
- A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1-10 employees
