Service BDC Coordinator

Century West BMW • Studio City, CA

7d • $20

About The Position

Century West BMW is seeking a Service BDC Representative to join our high-performing team in Universal City. This role is critical to delivering a premium customer experience by supporting our Service Department through appointment coordination, customer follow-up, and inbound/outbound communication. If you are organized, customer-focused, and thrive in a fast-paced environment, we want to hear from you.

Requirements

• Minimum 1 year of experience in an automotive BDC role (required)
• Strong communication skills (phone, email, and text)
• Highly organized with strong attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Positive, team-oriented attitude with a customer-first mindset
• Proficiency in CRM systems (ADP/CDK experience a plus)

Nice To Haves

• Previous service BDC experience strongly preferred
• Proficiency in CRM systems (ADP/CDK experience a plus)

Responsibilities

• Manage inbound and outbound service calls, emails, and online inquiries
• Schedule and confirm service appointments efficiently and accurately
• Follow up with customers regarding upcoming, missed, and recommended services
• Re-engage inactive customers and support retention efforts
• Coordinate with Service Advisors to ensure smooth appointment flow
• Maintain accurate customer records in CRM systems
• Deliver a high-level, professional customer experience in every interaction

Benefits

• Medical, dental, and vision benefits
• 401(k) with company match
• Paid time off and holidays
• Career growth opportunities within a premier automotive group

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees