Service BDC Associate

Cavender Auto Family•San Antonio, TX

13h•Onsite

About The Position

For over 80 years, the Cavender Auto Family has strived to offer the best dealership experience by proudly serving our community, employees, and customers. The Cavender Auto Family has experienced remarkable growth over the last 5 years with 16 dealerships across San Antonio, Austin, Lubbock, Midland, Oklahoma City, Columbus, and Weimer, Texas—with over 2,300 employees! Here at Cavender Auto Family, we believe in "Making Confidence Happen" (MCH) by acting with integrity, showing our customers we care, taking ownership of our actions, bringing positive energy to our store and customers, and being the subject matter experts our customers trust. This mindset drives our culture and continued success. Cavender Auto Family is currently looking for a Service BDC Associate to join our growing team and help “Make Confidence Happen.”

Requirements

Comfortable working in a high-energy, high-call-volume environment with consistent activity throughout the day
Strong communication skills with an engaging, customer-first personality
Ability to multitask, stay organized, and maintain focus in a “no downtime” setting
Strong problem-solving skills and ability to think quickly
Proficiency with multi-line phone systems and computer programs (Microsoft Word, Excel, Outlook, Google)
Detail-oriented with excellent listening skills
High school diploma or GED required
Clean and valid driver’s license
Must be able to pass pre-employment background check and drug screening
Must be available to work 10 AM – 7 PM, including Saturdays

Nice To Haves

Previous customer service or call center experience preferred
Bilingual (English/Spanish) preferred but not required

Responsibilities

Handle a high volume of inbound and outbound calls in a fast-paced, busy call center environment
Proactively make outbound calls daily to schedule service appointments (service due, recalls, campaigns, declined services, parts arrivals, etc.)
Manage customer interactions efficiently in a fast-paced environment, staying productive between calls
Screen inbound calls and convert them into scheduled service appointments
Provide exceptional customer service through strong problem-solving and product knowledge
Maintain accurate and detailed records of all customer interactions in the system
Recommend necessary maintenance and service to customers
Assist customers with questions, concerns, and vehicle-related issues
Follow up with missed appointments and reschedule as needed
Perform other duties as assigned