SERVICE BDC

OBRIEN AUTO GROUP • Fife, WA

22h • Onsite

About The Position

Lexus of Tacoma, a dealership in the O'Brien Auto Group, is seeking a Service BDC Coordinator. The role requires individuals who are hardworking, friendly, and enjoy interacting with people. The BDC Coordinator is responsible for ensuring the accuracy of all Floor-Up, Phone-Ups, and Delivery entries in the database.

Nice To Haves

• Previous customer service experience preferred.

Responsibilities

• Input all appointments in a timely manner.
• Input of manager confirmation calls.
• Maintain stock of coffee and snack area.
• Clean coffee and snack area.
• Perform nightly cleaning and stocking of coffee machine.
• Assist service advisors in answering customer questions in regard to logistics and scheduling.
• Help solve computer software and input problems, ensuring accuracy and timeliness of reports.
• Filing, including original Loaner Agreements, and maintain accurate filing system.
• Call back missed appointments.
• Assist parts and dispatch in rescheduling customers with special order parts (may need to consult with service advisors).
• Check and maintain stock of copy paper, customer invoices, and work orders.
• Assist the booking department.
• Perform follow up and report back to advisors and management.
• Train in prescribed protocol as set forth in BDC phone script.
• Perform other duties as assigned by management.
• Regular attendance is essential.
• Work in cooperative, positive & professional manner with all personnel in the company.
• Treat members of the public and customers in a courteous and non-discriminatory manner.
• Maintain professional demeanor while at work.
• Must conform to the company policy regarding non-discrimination and harassment.

Benefits

• Paid holidays pursuant to the annual holiday calendar (typically five holidays)
• Vacation – based on hire date and paid based on position.
• Medical/Dental/Vision/RX
• Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages
• 401(k) plus company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed