SERVICE BDC

OBRIEN AUTO GROUPFife, WA
Onsite

About The Position

Lexus of Tacoma, a dealership in the O'Brien Auto Group, is seeking a Service BDC Coordinator. The role requires individuals who are hardworking, friendly, and enjoy interacting with people. The BDC Coordinator is responsible for ensuring the accuracy of all Floor-Up, Phone-Ups, and Delivery entries in the database.

Nice To Haves

  • Previous customer service experience preferred.

Responsibilities

  • Input all appointments in a timely manner.
  • Input of manager confirmation calls.
  • Maintain stock of coffee and snack area.
  • Clean coffee and snack area.
  • Perform nightly cleaning and stocking of coffee machine.
  • Assist service advisors in answering customer questions in regard to logistics and scheduling.
  • Help solve computer software and input problems, ensuring accuracy and timeliness of reports.
  • Filing, including original Loaner Agreements, and maintain accurate filing system.
  • Call back missed appointments.
  • Assist parts and dispatch in rescheduling customers with special order parts (may need to consult with service advisors).
  • Check and maintain stock of copy paper, customer invoices, and work orders.
  • Assist the booking department.
  • Perform follow up and report back to advisors and management.
  • Train in prescribed protocol as set forth in BDC phone script.
  • Perform other duties as assigned by management.
  • Regular attendance is essential.
  • Work in cooperative, positive & professional manner with all personnel in the company.
  • Treat members of the public and customers in a courteous and non-discriminatory manner.
  • Maintain professional demeanor while at work.
  • Must conform to the company policy regarding non-discrimination and harassment.

Benefits

  • Paid holidays pursuant to the annual holiday calendar (typically five holidays)
  • Vacation – based on hire date and paid based on position.
  • Medical/Dental/Vision/RX
  • Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages
  • 401(k) plus company match
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