Service BDC Agent - Mercedes-Benz of Manchester
About The Position
Service Business Development Center (BDC) Agent Mercedes-Benz of Manchester | A Group 1 Automotive Dealership Mercedes-Benz of Manchester, part of the fast-growing Group 1 Automotive family, is looking to add a Service Business Development Center (BDC) Agent to our Service Team. What We Offer... Competitive compensation Health, Dental, and Vision Insurance Life and Disability Insurance 401(k) with company match Paid vacation and holidays Employee Stock Purchase Plan Employee Vehicle Purchase Program Professional, supportive work environment Ongoing job training and advancement opportunities
Requirements
- Superior communication and customer service skills
- Solid working knowledge of the Internet
- Maintaining a positive, can-do attitude
- High School Diploma or equivalent
Nice To Haves
- Auto dealership Internet or Business Development Center (BDC) experience is a plus!
Responsibilities
- Efficient and accurate work in accordance with dealership and factory standards
- Maintain an organized area
- Answering switchboard phones
- Soft transferring incoming calls
- Communicate directly with service advisors, and clients regarding the status of the service work
- General computer tasks
- Respond to incoming client request emails
- Follow up with clients after service
- Filing (Service Repair Orders, Parts Counter Tickets, Car Deal Files, and Hard Copies)
- Adhere to our values: Integrity, Transparency, Professionalism and Teamwork
- Appointment scheduling
- Regular attendance consistent with company attendance policy
Benefits
- Competitive compensation
- Health, Dental, and Vision Insurance
- Life and Disability Insurance
- 401(k) with company match
- Paid vacation and holidays
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional, supportive work environment
- Ongoing job training and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Motor Vehicle and Parts Dealers
Education Level
High school or GED
