Automotive BDC Representative - Mercedes-Benz of Laguna Niguel
About The Position
Murgado Automotive Group is synonymous with excellence in the automotive industry. As a premier dealership group representing top luxury brands, we are committed to providing our customers with exceptional service and unparalleled experiences. Position: Automotive BDC Representative for Mercedes-Benz Location:Laguna Niguel, CA Murgado Automotive Group is currently seeking an energetic and customer-focused Automotive BDC Representative for our Mercedes-Benz store in Laguna Niguel to join our dynamic team. As a BDC Representative, you will play a vital role in connecting with customers, generating leads, and scheduling appointments to drive business to our dealership.
Requirements
- Previous experience in a customer service or sales role, preferably in the automotive industry.
- Strong communication skills with the ability to engage customers effectively over the phone, email, and online chat.
- Excellent interpersonal skills and the ability to build rapport with customers.
- Proficiency in using computer systems and CRM software to manage leads and customer interactions.
- High level of motivation and the ability to work independently as well as part of a team.
- Enthusiasm for providing exceptional customer service and creating positive experiences for customers.
Responsibilities
- Respond to inbound inquiries from customers via phone, email, and online chat in a prompt and professional manner.
- Engage with potential customers to understand their needs, answer questions, and provide information about our products and services.
- Proactively reach out to existing and potential customers to follow up on leads and schedule appointments for test drives and vehicle purchases.
- Utilize customer relationship management (CRM) software to track and manage leads, appointments, and follow-up activities.
- Collaborate with sales and marketing teams to develop and implement strategies to increase lead generation and conversion rates.
- Provide exceptional customer service and build rapport with customers to foster long-term relationships and drive customer loyalty.
- Stay informed about our inventory, promotions, and dealership events to effectively communicate information to customers.
Benefits
- Competitive hourly wage with opportunities for performance-based bonuses and incentives.
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Ongoing training and development opportunities to enhance your skills and advance your career within the Murgado Automotive Group.
- Supportive and collaborative work environment with opportunities for growth and advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
