Service BDC Agent - Honda of Owings Mills
About The Position
Honda of Owings Mills is part of the fast growing Group 1 Automotive, a leader in automotive retail sales and service. We are growing and looking for Service Business Development Center Agent to join our team! A Service BDC Agent should be passionate about customer service, take pride in their work and enjoy being part of a winning team that cares about employees. We offer... Market Leading Pay, based on experience, Plus Bonuses A Great Working Environment with the Latest Equipment Structured, Self-paced and paid Training Opportunities Leading to Manufacturer and Group 1 Recognition Health, Dental & Vision Insurance Life & Disability Insurance 401(k) with Company Match Paid Time off Employee Vehicle Purchase Program Employee Stock Purchase Plan Pinnacle Awards Program In addition to competitive pay we offer our associates the following benefits: Health Insurance Dental insurance Vision, Life, Disability insurance 401(k) plan with company match Paid vacation Employee Stock Purchase Plan Employee Vehicle Purchase Program Professional work environment, with job training and advancement opportunities
Requirements
- Superior communication and customer service skills
- Solid working knowledge of the Internet
- Maintaining a positive, can-do attitude
- High School Diploma or equivalent
Nice To Haves
- Auto dealership Internet or Business Development Center (BDC) experience is a plus!
Responsibilities
- Receive inbound service calls
- Contact present customers (phone, email) to maintain and improve customer loyalty
- Develop pipeline of service opportunity leads through networking, cold calling, and referrals
- Customer Satisfaction follow up calls
- Appointment confirmations and reminders
- Missed appointment follow up
- Declined services follow up
- Any additional duties assigned by manager
- Stay up to date on active service specials and ongoing Honda manufacture recalls
- Properly inform and advise customers on what to expect with their service appointments
- Outstanding Customer Service
Benefits
- Health Insurance
- Dental insurance
- Vision, Life, Disability insurance
- 401(k) plan with company match
- Paid vacation
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment, with job training and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
