Service BDC Agent - Subaru of El Paso
About The Position
Subaru of El Paso is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are growing and looking for a BDC Agent to work with a Quality Dealership representing a Quality Product! Do you enjoy working on the phones and setting appointments? Have you been successful in Telemarketing, Collections or Customer Service but are looking for a company who values you as a professional? Group 1 is a Fortune 250 company that owns and operates automotive dealerships and collision centers in the United States and the United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend. Group 1 Automotive is an Equal Employment Opportunity employer.
Requirements
- High School Diploma or equivalent.
- Good communication skills both verbal and written.
- Superior customer service skills.
- Professional appearance and work ethic.
- All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment
Responsibilities
- Communicate effectively with our customers via Phone, Internet or Text.
- Respond to customer inquiries immediately.
- Learn and follow the scripting required by our process.
- Set appointments for our customers.
- Study, learn and understand our maintenance we offer.
- Collect the total retail charges from the customer in cash, check or authorized charge account.
- Provide the customer with the proper change and/or receipts.
- Properly document charge purchases according to the policies established by the office manager.
- Learn and maintain a thorough knowledge of Dealership policies, products and procedures.
- Establish personal goals that are consistent with the productivity requirements of the Dealership.
Benefits
- Health, Dental, Vision, Life and Disability Insurance
- 401(k) with company match
- Paid Time-off
- Employee stock purchase plan
- Employee vehicle purchase program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
