Service BDC Administrator/Customer Service Representative

Lithia & Driveway•Mission Viejo, CA

18d•$22 - $25

About The Position

Land Rover Mission Viejo is looking for an energetic, customer-focused Service BDC Administrator / Customer Service Representative to join our award-winning dealership. If you excel in communication, enjoy helping people, and thrive in a fast-paced environment, this is the opportunity for you. What You Will Do Serve as the first point of contact for service customers—via phone, text, email, and online inquiries Schedule service appointments and manage the dealership’s service drive calendar Provide exceptional customer care by answering questions, offering updates, and ensuring a smooth service experience Perform outbound calls for follow-ups, appointment reminders, and maintenance campaigns Support the service team with administrative tasks, data entry, and customer communication tracking Maintain a high level of product and service knowledge to represent the Land Rover brand professionally What We Are Looking For Previous dealership BDC, call center, or customer service experience preferred Strong communication and interpersonal skills Excellent phone etiquette and a positive, professional demeanor Ability to multitask and stay organized in a high-volume environment Comfortable with computer systems, CRM tools, and scheduling software Team-oriented mindset with a proactive approach to problem-solving We offer the best-in-class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The Hourly Pay Range for this position is $22.00 - $25.00. Actual pay offered may vary depending on skills, experience, job-related knowledge, and location. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!

Requirements

Previous dealership BDC, call center, or customer service experience preferred
Strong communication and interpersonal skills
Excellent phone etiquette and a positive, professional demeanor
Ability to multitask and stay organized in a high-volume environment
Comfortable with computer systems, CRM tools, and scheduling software
Team-oriented mindset with a proactive approach to problem-solving
High School graduate or equivalent, 18 years or older required

Responsibilities

Serve as the first point of contact for service customers—via phone, text, email, and online inquiries
Schedule service appointments and manage the dealership’s service drive calendar
Provide exceptional customer care by answering questions, offering updates, and ensuring a smooth service experience
Perform outbound calls for follow-ups, appointment reminders, and maintenance campaigns
Support the service team with administrative tasks, data entry, and customer communication tracking
Maintain a high level of product and service knowledge to represent the Land Rover brand professionally