Service Banker

FIRSTAR BANK•Muskogee, OK

4d•Onsite

About The Position

Position Purpose: Build, maintain and strengthen customer relationships through efficient, professional, friendly, and personalized customer service while processing customer transactions.

Requirements

Strong sales skills with the ability to provide an excellent customer experience by easily connecting with customers in-person and over the phone.
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
Team player with excellent written, verbal, and interpersonal communication skills.
Ability to remain adaptable to a variety of situations with an optimistic outlook that is aligned with our culture and Core Values.
Proficient with Microsoft Word, Excel and Outlook.
Minimum two (2) years Teller experience, preferred.
High school diploma, or equivalent.
Typically requires sitting for long periods of time with intermittent stooping, bending, and walking.
May occasionally lift up to 25 pounds which may include the need for independent mobility to: bend, reach, or kneel.
Visual and auditory skills are required.

Responsibilities

Process accurate transactions such as deposits, withdrawals, or payments, resolve complaints or account discrepancies, and answer questions.
Maintain and balance cash drawers and reconcile any discrepancies.
Balance vaults, ATMs, and coin machines, as required.
Ability to open new accounts.
Knowledge of deposit products and services
Excellent communication and interpersonal skills
Log referrals and customer feedback through internal system on a regular basis.
Handle currency, transactions, and confidential information in a responsible manner.
Maintain and demonstrate advanced knowledge of current bank products and services to provide accurate guidance and cross sell to customers.
Maintain advanced knowledge of and ensure compliance with applicable regulatory requirements and internal policies and procedures.
Meet Personal SMART Goals.
Complete annual training as required.
Participate in bank/community activities.
Other duties as assigned.